Delivery & Returns

Can I Return An Order?

Of course! As long as it is within 30 days of the date you received your order and the products have not been opened, tampered or consumed. Please return your products to Unit 2, Acre Park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH. Be sure to include your order reference number and the reason you are returning your goods so that we can process a refund for you. Please note that we will not reimburse your postage costs on returned items unless it is an error made by our warehouse.

What Happens If I Receive A Faulty/Damaged Product?

In the unlikely event of receiving a faulty product, please inform our customer services team within 30 days of receipt of your order, by email on info@sultantea.com. This means we can do everything we can to ensure that you are refunded for the faulty item, or that a replacement product is sent out to you ASAP. Please note that you may be required to send evidence, i.e. a photograph of the faulty/damaged item to our customer services team. Faulty goods may be returned within the first 6 month period from the date of purchase.

My Order Has An Incorrect Or Missing Item, What Should I Do?

If you receive an incorrect or missing item in your order, please notify us within 30 days of receipt of your order so we can resolve this for you. You can do this via email at info@sultantea.com. Please note it may be required to send evidence, i.e. a photograph.

How Long Does A Refund Take To Process?

Please allow 5-7 working days from the authorisation of your refund, for it to show in your bank account. If for some reason, you have not received an agreed refund after 7 days, please contact our customer services team via info@sultantea.com.